Salary: £22,256

Working Pattern: Full-Time Monday to Friday 35 hours per week, working from home on Fridays (flexible working opportunities considered)

Contract Types: Fixed term until 30th September 2025

Location: Lancaster 

About Us

We are proud to be one of the UK’s leading educational charity groups, encompassing an awarding organisation, a provider of dyslexia intervention software and an online training organisation. Our enthusiastic people bring genuine passion and natural energy to everything that they do and through their infectious energy they transform the lives of thousands of people each year through the power of education. It has never been a more exciting time to join The Ascentis Group as we continue on our journey of growth across the UK and overseas.

We are market leading in the education sector and the specialist areas we operate within, maintaining the #1 provision for ESOL (English for Speakers of Other Languages) and Access in the UK. We are based in Lancaster but have a National reach and hold top positions in all areas we operate within and have a dominant market share in London. We recently won two awards at the FAB 2024 Awards - Innovation of the Year and Awarding Organisation of the Year.

The Ascentis Group is made up of brilliant people, unique in terms of background, personality, characteristics, experience and skill. We value our people for the differences they bring to the table and believe this diversity is powerful. We are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

To find out what our employees have to say about working at Ascentis watch the video found here.

The Role

As an Awarding Administrator you will be required to support Ascentis customers throughout the customer journey, specifically in relation to registrations, verification and certification. The Awarding Administrator will work both individually on specific areas of work and as part of a wider team, including ensuring correct registration, verification and issuing of certificates are produced and distributed in a timely manner to all Ascentis customers.

Some of the key areas of responsibility include:

• Deal with a broad range of enquiries from centres, providing a high level of support and service, working to defined timescales to resolve queries and issues to the satisfaction of the customer.
• Process and issue timely results and any other relevant documentation relating to results/assessments. This includes detailed checking of certificates and entering accurate information into the Ascentis database.
• Update and maintain the database to ensure that all data is accurate and up to date within timescales set;
• Ensure accurate processing of results for qualifications delivered via our assessment systems (training will be provided) and remote invigilation
• Follow processes and procedures for Final Awards Boards/verification/visits/assessments, to support accurate and timely issuing of results
• Support centres with the registration process, ensuring these meet the requirements of the qualification. This can include 1-1 support and training for customer
• Make outgoing calls, answer and direct incoming telephone enquiries/messages for the Company to the relevant person or team, where required
• Produce certificates for successful learners upon completion and distribute these accurately to centres
• Provide recommendations to your line manager on process innovation e.g efficient ways of working, database enhancements

For the full job description, please click here 

What We’re Looking For

You will need to be committed to providing a high level of service to all our customers and to colleagues across the company, having the ability to deliver solutions when dealing with queries.

You will need a very high attention to detail, to ensure accuracy with registration and certification of learners.

It is vital you have a positive ‘can do’ attitude and are able to meet deadlines. You will need to be competent and experienced in the application and operation of ICT, for database operations and word processing including basic desktop publishing. 

Benefits of working as Ascentis

• 25 days annual leave plus 8 public holidays, birthday day off, closure days gifted during the Christmas period, increased annual leave with long service and an Annual Leave Purchase Scheme (up to a maximum of 43 days) 
• Competitive pension benefits, including a salary sacrifice scheme
• Access to Informal Flexibility, allowing you to flex your working times and location where viable.
• Incremental service benefits as a family-friendly employer, including enhanced Maternity, Paternity, Shared Parental and Adoption Leave and Pay, Sick Pay, Life Insurance, and Compassionate Leave with Pay
• Reward and recognition scheme, regular team building and communication activities.
• Access to state of the art office and break facilities, including pool table, Xbox, outdoor seating, indoor herb garden, dressing room (with access to hair dryers, straighteners, airers, shower facilities), Harry Potter reading room, employee library and more
• Free parking, paid electricity charging points, locked bike storage shed 
• Tailored learning and development opportunities
• Cycle to Work Scheme
• Technology purchase scheme
• Discounted gym membership at 3-1-5 Health Club 
• 24-hour Employee Helpline and a proactive focus on wellbeing

Further Information 

To discuss this post further, please contact Susanne Garth, Awarding Manager [email protected]